Exchanges and Returns

On the other hand, if you are not satisfied with an order received, you have a period of 14 business days to return it, in which case the collection and return costs will be borne by the customer.

To process a return, the products must be unused, in perfect condition, and in their original packaging. Once the merchandise is received at our facilities and its condition verified, the refund will be issued according to the payment method used by the customer at the time of purchase.

For health reasons, the following products cannot be returned, except in cases of manufacturing defects or flaws:

• Sealed products whose seal has been broken.

Our returns are only available to consumers who have a delivery and return address in Spain.

• Conditions for all products: The customer has a period of 14 days to request a size change or exercise their right of withdrawal, starting from the date of receipt of the item(s).
  The return of the item(s) within this period must comply with the procedure detailed below.

Step 1:

Send an email (tienda@rucstore.com) with your name, address, and phone number within 14 days of receiving your order, stating the reason for the return. We will contact you to arrange a date and time for collection.

After approving the return (items must be in perfect condition and have ALL labels and packaging) you will receive a confirmation email indicating that the amount will be refunded within a maximum period of 14 calendar days from the notification of withdrawal/return by the user or consumer.

Home collection fees are non-refundable, except in cases where the order was cancelled in accordance with the Distance Selling regulations or where the entire order was defective.

Remember that the time it takes for the credit card payment to appear in your account always depends on your bank.

Step 2:

By Agency:
Once the email has been sent and a collection date agreed upon, our NACEX courier will pick up the item from the agreed address (which must be the same as the delivery address). Once we receive the package at our offices with the item in the same condition as when it was delivered—the item in perfect condition, unused, and with all original tags attached—we will verify that the item is in good condition. We will then proceed with an exchange or a refund, using the same payment method used for the original purchase.

rucstore.com reserves the right to refuse returns that do not meet the established conditions.

It is recommended to keep the shipping receipt. rucstore.com assumes no responsibility for loss or damage during transit.

J.-Handling of packages not delivered by our carrier

These are packages that have not been delivered to the final recipient for the following reasons: DDI, unclaimed, refused, transport damage, theft…

J.1: Returns by Unknown at indicated address (DDI):

These are the packages that the carrier returns with the indication: do not live at the address indicated (DDI).

Once our services have received and accepted your package, rucstore.com will contact the customer to resend their order if the product is still available or refund the order, as indicated by the customer.
rucstore.com reserves the right to refund the order amount and not resend it if several returns are detected by DDI.

J.2: Returns for “UNCLAIMED”:

These are the packages that the customer has not collected from the Post Office within the stipulated period.

Once our services have received and accepted your package, rucstore.com will contact the customer to resend their order if the product is still available or refund the order, as indicated by the customer.
rucstore.com reserves the right to refund the order amount and not resend it if several returns are detected for "UNCLAIMED".

J.3: Returns for “REJECTED”:

He refused the package at the time of delivery.
After our services have received and validated your package, we will credit your customer account within a maximum of 72 hours from the receipt of your package, deducting the transport costs (€2).
In the event of a package being returned due to “NVDI”, “UNCLAIMED” or “REJECTED”, rucstore.com does not guarantee the reservation of the ordered items and may refund the order amount in case of unavailability of the product(s).

K.-Responsibility

In all phases of accessing the site, including inquiries, completing forms, placing orders, delivering items, or any other service, rucstore.com only assumes an obligation of means. Therefore, rucstore.com assumes no liability for damages or impediments arising from the use of the internet and entirely beyond the diligence and precautions taken by rucstore.com. In particular, rucstore.com will not assume any liability in the event of service interruptions, external intrusions, or computer viruses. Similarly, situations defined by the Supreme Court in its jurisprudence as force majeure completely exempt rucstore.com from liability. Customers benefit from the warranties provided by the brands featured on the site.

L.-Intellectual Property

The texts, comments, works, illustrations, and images reproduced on the rucstore.com website are subject to copyright and intellectual property rights applicable worldwide. In this regard, and in accordance with the provisions of the regulations governing Intellectual Property, they are intended for strictly private use, unless different or more restrictive provisions of the intellectual property code apply. Any other use will constitute an infringement of Intellectual Property rights and will be duly prosecuted, unless prior authorization is obtained from rucstore.com.

Any reproduction, in whole or in part, of the rucstore.com catalog is strictly prohibited.

M.-Nominative data

In accordance with Spanish law, members may at any time exercise their rights of access, objection, rectification, and erasure of their personal data. To do so, they must contact rucstore.com.
– by email to the address: rucstore.com
– or by mail to the following address:

Av Europa, 46 41940 Tomares (Seville), Spain,
tienda@rucstore.com

At the time of creating or checking their account, the member may choose whether to receive offers, generally of a commercial nature, from rucstore.com and/or its subsidiaries and/or the companies of the group to which rucstore.com belongs and from third-party commercial parties.

N.-Applicable Legislation

These General Terms and Conditions of Sale in Spanish shall be executed and interpreted in accordance with Spanish law, to which the parties expressly submit.

rucstore.com cannot be held responsible for non-compliance with the signed contract in the event of stock depletion or unavailability of the product, force majeure, interruption of activity or total or partial strike, especially of postal services and means of transport or communications, floods or fire.

The liability of rucstore.com will be limited, in any case, to the amount of the order and will not be compromised by simple errors or omissions that may have occurred, when all necessary precautions have been taken in the presentation of the products.

VAT

Regarding VAT, as a general rule, the applicable tax rate for Spain at the time of the transaction will be applied. All our prices include 21% VAT.